What subject do you need help on?/CheckPoints FAQ/Most Common Issues

Where is my prize?

Solutions
posted this on January 06, 2011 06:08 PM

Once you redeem for a prize, you should receive a confirmation email within 24 hours saying that we received your request. Then within 14 days, you should receive an additional email that either contains your prize (if you redeemed for an egift card) or notifies you that your prize has been shipped (if it is a physical card or a gadget, etc.).

IF YOU ARE MISSING AN EGIFT CARD, PLEASE MAKE SURE TO:

(1) CHECK YOUR SPAM FOLDER

and

(2) SEARCH YOUR EMAIL INBOX FOR THE PRIZE YOU ARE EXPECTING (so, if you redeemed for a Walmart egift card, search the word "Walmart" in your inbox.)

It is our experience that you have more than likely already received these emails, and the fastest way to get it to you will be to do a search on your end! 

 
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