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42 comments

  • joynal uddin

    After redeeming two gift cards, I was sent two emails with their respective redeem links. Once I clicked the “Click here to redeem your gift card” link, I was sent to “This site can’t be reached” page. The link doesn’t work and I can’t redeem my gift cards. I have included screenshots of both the email and the invalid site. How do I redeem my gift cards? I used my points for $10 Amazon gift card and a $25 Amazon gift car

    5
  • Joey Guglielmo

    Anybody using any other apps similar to Checkpoints as a replacement?

    4
  • Joey Guglielmo

    The last 2 redemptions for me have had invalid links for the gift cards. I’ve emailed twice and they are not responding. I think checkpoints is no longer operational. Please tell me I’m wrong.

    3
  • Tish

    I get the same thing when trying to redeem my points, keeps saying failed. Try later

    2
  • Spanilo Poet

    Ok. This all started a month ago. I went to redeem a gift card and the verification code would not send to my phone for another 24 hours. Then, a couple days later, I redeemed an Amazon gift card, only to get a broken link to redeem it. I sent in a ticket. THEN about a week later I started getting an error during the phone verification. So, I uninstalled the app, then reinstalled it. I go to sign in, and it kept saying my account was disabled! Mind you, I still had not heard back about the ticket I submitted. A couple days later, it finally let me log in again. However, I was still getting the error during the phone verification. This went on for another couple of weeks. A few days ago, they send me an email they credited my account back for the gift card with the broken link. The next day, the phone verification worked! So I go and redeem a $10 Amazon gift card. And what happens? Another freakin broken link to redeem my gift card!!! I don’t know what’s going on… this app used to be the best rewards app.

    2
  • joynal uddin

    In regards to my comment on this page, I still have not received the gift cards I redeemed. The links on the emails are still not working. I prefer to have the two gift cards sent instead of my points being refunded. What do I do with my points if I cannot redeem them?

    2
  • joynal uddin

    Hello! I am still having issue. I recently redeemed a gift card and the link in the email still doesn’t work! Please send my gift card with a working link. This issue has been happening for two weeks. This is frustrating.

    2
  • Spanilo Poet

    If you go to the app in the Apple App Store, scroll all the way down to report a problem. It will have you sign in with your Apple login and then you can select from the drop-down scam or fraud because that’s exactly what this is now.

    1
  • joynal uddin

    This is the fourth or fifth time this has happened to me. I redeem a gift card and I am a sent an invalid link. I never get my gift card. I always get my points refunded back. I don’t want my points refunded back. I want my gift cards. What good are points if I cannot redeem them. I just redeemed a $25 amazon gift card and a $10 gift card. Same problem. Please do not refund my points. I only want my gift cards. Please fix this problem. The links have been broken for over a month now.

    1
  • Katkrazygrrl

    Cres refunded points but now latest redemption also has invalid link to gift card code. Doesn’t bode well.

    1
  • Alisonspad

    I am having the exact same issue. My phone number was “invalid” according to the app (which of course it’s not) so I emailed and “Cres” “fixed” it. Then I was sent a “link” for my gift card which was invalid. I have emailed back numerous times and they have stopped responding. They have a week before I report them to the Better Business Bureau.

    1
  • Renee Szostak

    Seems like this company is defunct.

    1
  • Spanilo Poet

    So. I’ve been having the same issues as everyone. I found 1 way to retrieve points without problems…. Pick PayPal as a reward 😊

    1
  • Spanilo Poet

    It’s been a month since I’ve received my PayPal reward. And haven’t heard boo. But guess what guys? I figured out how to report fraud to Apple. I bet if we all report it eventually this scam of an app will be shut down.

    1
  • Joey Guglielmo

    Has anyone successfully redeemed in that last few days? I don’t want to waste the points again with a bad link

    1
  • LWCPA2

    Trying PayPal. Says it could take up to 14-business days to process. Submitted on 7/9/23. If I don’t get it, I think we all should stop using this app. Like what Spanilo Poet said, the creditor of this app is probably making bank with the advertisers we click on! Pure evil! 🙁

    0
  • Spanilo Poet

    AAAANNNNDDDD Now PayPal is not working. The app is now just a scam and a waste of time. No response to my ticket. The creator of this app is probably laughing his butt off at us while he’s making bank on advertisers.

    0
  • Susan Antonelli

    Exact same issue as everyone else its been going on forever now 

    why is this happening and why isnt it being fixed?

     

    0
  • snider1004

    Cashed 1 dollar Amazon gift card July 10th never received it it’s been longer than 14 days can’t cash in any gift cards anymore w

    0
  • Renee Gunzel

    I cannot even find anywhere to redeem my points for a gift card. When I go to rewards tab is simply shows "No History Available"

     

    Is anyone else having this issue? I have emailed support 3 times about this now.

    Never had this problem before the most recent app update

    0
  • Jenschmoldt84

    Need to change phone number

    0
  • Nelida Jacob

    I’m still waiting to get my $100 gift card
    Have sent lots of messages to no avail have been waiting since June we are almost in September and I have response what is going on ?

    0
  • Nelida Jacob

    Have been asking for my $100 gift card since May to no avail no response nothing

    0
  • Nelida Jacob

    Still waiting to hear since June about what happened to my gift card no response?

    0
  • LWCPA2

    Still haven’t gotten my gift card but, I know someone that filed a ticket and they got their gift card. Not sure if this will work for the link: https://support.checkpoints.com/hc/en-us/requests/new

    0
  • LWCPA2

    Is anyone else still having issues with not getting their rewards? And, not getting any responses back from Cres on your customer ticket?

    0
  • Spanilo Poet

    Only I never received my points back from when I tried getting a reward months ago… I pretty much gave up those points at this point. I have received rewards since, just not for the lost points.

    0
  • S_mariposa

    Trying to redeem my many gift cards I that maybe there’s was a problem with my gift card, then blamed it on my browser, possibly my computer infected.  2 months later no response, checked the message board glad I wasn’t going crazy and not alone.  It’s a shame this site before the update was quick to issue our gift cards or answer any questions….. now I guess this site has gone with the wind.

    0
  • Trishalee813

    I submitted a support ticket on may 19th. Have added comments to it a couple times now to see if I’ll get some kind of response. It’s been over a month and NO response!!

    0
  • MARIA ADAMCZYK

    Redeemed 2 $50 Target gift cards and received broken links in emails. Haven't had a response in 24 days to my support ticket. Ridiculous!

    0

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