Contact customer support Ben Curliss March 09, 2023 06:20 Updated Click here to file a support ticket Related articles Where is my prize? Where are rewards sent? Will I lose my points or coins if I upgrade or re-install CheckPoints? I cannot login/I forgot password I forgot my password Comments 39 comments Sort by Date Votes Mark Silverman May 14, 2023 17:55 Every store I go into and try to scan a item I get a error since the last update. I do get points for checking into the store. How can this be fixed? -1 snider1004 May 17, 2023 09:48 It’s been a week since I cashed out 3375 for a Walmart Gift Card I received an email congratulating me on my gift card and to click below to redeem my gift card and nothing happens I have no access to my gift cards information I would like to get my gift card or my 3375 points back thank you 0 Jeannette Santos May 18, 2023 20:51 I am trying to redeem my points but it keeps saying failed. Try later 0 Tish May 18, 2023 23:57 I get the same thing when trying to redeem my points, keeps saying failed. Try later 2 Nancy Picard May 19, 2023 15:23 Trying to redeem an Amazon gift card but keeps failing to verify phone number. What can I do? 0 hclipp May 20, 2023 02:40 I get the same message when trying to redeem points, failing to verify phone number try later. 0 Shig031 May 22, 2023 15:16 Me too it’s failed again! Please try again. Good, that means I’m not alone! 0 Spanilo Poet May 24, 2023 01:50 Ok. This all started a month ago. I went to redeem a gift card and the verification code would not send to my phone for another 24 hours. Then, a couple days later, I redeemed an Amazon gift card, only to get a broken link to redeem it. I sent in a ticket. THEN about a week later I started getting an error during the phone verification. So, I uninstalled the app, then reinstalled it. I go to sign in, and it kept saying my account was disabled! Mind you, I still had not heard back about the ticket I submitted. A couple days later, it finally let me log in again. However, I was still getting the error during the phone verification. This went on for another couple of weeks. A few days ago, they send me an email they credited my account back for the gift card with the broken link. The next day, the phone verification worked! So I go and redeem a $10 Amazon gift card. And what happens? Another freakin broken link to redeem my gift card!!! I don’t know what’s going on… this app used to be the best rewards app. 2 joynal uddin May 24, 2023 04:57 After redeeming two gift cards, I was sent two emails with their respective redeem links. Once I clicked the “Click here to redeem your gift card” link, I was sent to “This site can’t be reached” page. The link doesn’t work and I can’t redeem my gift cards. I have included screenshots of both the email and the invalid site. How do I redeem my gift cards? I used my points for $10 Amazon gift card and a $25 Amazon gift car 5 Tish May 24, 2023 05:54 Now when I try to redeem a $10.00 Gift Card it asks me to verify my phone number. It will not accept my Phone Number (tried multiple times) so I go to "Profile" and it has 4698670164 which is not and never has been my phone number, and will not let me change it. I am so over this CheckPoints App! A lot more work than it's worth, totally frustrating! 0 joynal uddin May 25, 2023 15:06 In regards to my comment on this page, I still have not received the gift cards I redeemed. The links on the emails are still not working. I prefer to have the two gift cards sent instead of my points being refunded. What do I do with my points if I cannot redeem them? 2 joynal uddin June 02, 2023 18:15 Hello! I am still having issue. I recently redeemed a gift card and the link in the email still doesn’t work! Please send my gift card with a working link. This issue has been happening for two weeks. This is frustrating. 2 Joey Guglielmo June 02, 2023 19:42 The last 2 redemptions for me have had invalid links for the gift cards. I’ve emailed twice and they are not responding. I think checkpoints is no longer operational. Please tell me I’m wrong. 3 LWCPA2 June 03, 2023 02:13 I’m having the same issue in the link to the gift card isn’t working. I created a ticket as well to get this resolved and Cres has yet to reply back. Sent a bunch of follow up messages and he/she/they are not responding back. It’s been 2-weeks now. 0 Alisonspad June 04, 2023 14:21 I am having the exact same issue. My phone number was “invalid” according to the app (which of course it’s not) so I emailed and “Cres” “fixed” it. Then I was sent a “link” for my gift card which was invalid. I have emailed back numerous times and they have stopped responding. They have a week before I report them to the Better Business Bureau. 1 Susan Antonelli June 06, 2023 16:35 Same problem for weeks. Can’t redeem pts and many requests and now my acct is disabled! Maybe Checkpoints is kaput 0 joynal uddin June 10, 2023 01:45 This is the fourth or fifth time this has happened to me. I redeem a gift card and I am a sent an invalid link. I never get my gift card. I always get my points refunded back. I don’t want my points refunded back. I want my gift cards. What good are points if I cannot redeem them. I just redeemed a $25 amazon gift card and a $10 gift card. Same problem. Please do not refund my points. I only want my gift cards. Please fix this problem. The links have been broken for over a month now. 1 LWCPA2 June 10, 2023 19:59 Update: Cres gave me back my points and said the issue is being worked on. Didn’t say how long to wait but I can tell from the posts here it still isn’t fixed. Anyone still collecting points in case this is fixed? Checkpoint could be getting free service from us now. 0 Joey Guglielmo June 10, 2023 22:17 I haven’t received any points back or a response from Cres since I filed the complaint. 0 Katkrazygrrl June 13, 2023 19:03 Cres refunded points but now latest redemption also has invalid link to gift card code. Doesn’t bode well. 1 Renee Szostak June 15, 2023 23:20 Seems like this company is defunct. 1 Joey Guglielmo June 18, 2023 07:02 Anybody using any other apps similar to Checkpoints as a replacement? 4 Spanilo Poet June 18, 2023 07:08 So. I’ve been having the same issues as everyone. I found 1 way to retrieve points without problems…. Pick PayPal as a reward 😊 1 joynal uddin June 19, 2023 14:27 Now they don’t send fake email either I mean nothing you will receive after redeem your points 0 MARIA ADAMCZYK June 20, 2023 00:51 Redeemed 2 $50 Target gift cards and received broken links in emails. Haven't had a response in 24 days to my support ticket. Ridiculous! 0 Trishalee813 June 28, 2023 18:27 I submitted a support ticket on may 19th. Have added comments to it a couple times now to see if I’ll get some kind of response. It’s been over a month and NO response!! 0 Joey Guglielmo June 28, 2023 18:51 Has anyone successfully redeemed in that last few days? I don’t want to waste the points again with a bad link 1 S_mariposa July 11, 2023 13:27 Trying to redeem my many gift cards I that maybe there’s was a problem with my gift card, then blamed it on my browser, possibly my computer infected. 2 months later no response, checked the message board glad I wasn’t going crazy and not alone. It’s a shame this site before the update was quick to issue our gift cards or answer any questions….. now I guess this site has gone with the wind. 0 Spanilo Poet July 19, 2023 02:04 AAAANNNNDDDD Now PayPal is not working. The app is now just a scam and a waste of time. No response to my ticket. The creator of this app is probably laughing his butt off at us while he’s making bank on advertisers. 0 LWCPA2 July 19, 2023 23:02 Trying PayPal. Says it could take up to 14-business days to process. Submitted on 7/9/23. If I don’t get it, I think we all should stop using this app. Like what Spanilo Poet said, the creditor of this app is probably making bank with the advertisers we click on! Pure evil! 🙁 0 Next › Last » Please sign in to leave a comment.