Once you redeem for a prize, you should receive a confirmation email within 24 hours saying that we received your request. Then within 14 days, you should receive an additional email that either contains your prize (if you redeemed for an egift card) or notifies you that your prize has been shipped (if it is a physical card or a gadget, etc.).
IF YOU ARE MISSING AN EGIFT CARD, PLEASE MAKE SURE TO:
(1) CHECK YOUR SPAM FOLDER
and
(2) SEARCH YOUR EMAIL INBOX FOR THE PRIZE YOU ARE EXPECTING (so, if you redeemed for a Walmart egift card, search the word "Walmart" in your inbox.)
It is our experience that you have more than likely already received these emails, and the fastest way to get it to you will be to do a search on your end!
Comments
23 comments
I didn't accept my gift card for long time ago when I redeemed my points
i redeemed a gift card for $10 for home depot back in january i looked in my spam folder it isn't there can you please send again would really like to have it since the points are gone from my account 1/22 status says redeemed but i have'nt tyvm have a good day
I have redeemed points for 2 $100 Walmart egiftcards and I haven't received them yet. Please provide me with a status of my reward!
I have not received my points redeem already for 3-4 weeks. I sent several emails to Support team without any response. Pls advise
I still haven’t received my $25 reward Amazon Card Cashed in points on 5/14/23
For the past fifteen days I have been unable to redeem any rewards. When I am prompted to enter my phone number for verification, I am shown a failure message. I cannot redeem any rewards. Please fix this error as soon as possible. I cannot redeem any of my points.I contract customer service many times but reply or solution so please fix this problem for me please. Thanks
I can't redeem for rewards either. I get the prompt to enter phone number and get a failure message after I try. Please fix!
I am having he same problem. When. Go to verify my number. Say failure. Please fix and get back to me
I actually got my gift card but once I want to click the link to redeem it there’s nothing there. I have used this app for years and also recommend it but if this doesn’t get fixed i will finally stop using it ): every morning and every night it’s the first app I check in on ! Please help us out we spend lots of time to get gift cards & it stinks how we haven’t received them! Waiting on my $25 for Starbucks
This same thing happened to me twice now. Received email for gift card but link doesn’t work. Customer support has not replied after multiple messages.
I still didn’t receive my e-gift card for Amazon first time this ever happens
I received a email with the Amazon link but it’s not working
I have not get my 15 Target E-card
I have same problem already 3 months
Has been 6 weeks and nothing want to know what is going on also no longer able to collect point’s please tell us what is happening
I do believe the app is not working no more I have sent dozens of emails and they have not credited my account or gave me my gift card. Very frustrating. I wonder if any of you all have deleted your account
Think this app is full of crap as I've opened up 2 tickets now, to no avail, and just like many of the comments here, I've also rec'd an email indicating my gift card but link within the email doesn't work. Nothing to click thru to redeem it, so why even bother with this app anymore as it's useless and a fraud.
Checkpoints used to be great, but it's now just another clickbait.
I have also owned up two tickets because I redeemed a 25 dollar Amazon gift card and the link doesn’t work
Still looking for my $100 gift card since June 7th please respond I would really appreciate it
Still waiting for my $100 gift card please check to see what happened I really appreciate it
Still waiting on the code or an email with a working link. I was sent an email with a non working link to code! Everyone should leave negative feedback on App Store for this app.
This is ridiculous, this app is a scam now. I’m not happy
What on earth is going on?? I have had this app for years, and now it’s gone to being a lousy waste of time! Get your sh#t together!!!
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