CheckPoints FAQ

Scanning

• I am having trouble scanning.
• Can I scan with my iPod or iPad?
• Why is my account restricted?
• How do I scan a product?

Registration

• How do I allow all notifications? (iPhone)
• I'm having trouble registering an account.
• Where do I enter a referral/bonus code?
• How do I allow all notifications? (Android)

Check Points Online

• How do I use the Toolbar and Mall?
• When do I receive my Toolbar, Mall, and Search Points?
• I did not get credit for an offer.
• How do I redeem for a prize?

Logging In

• I forgot my password
• The App Can't Find My Location. (For iPhone Users).

Other Questions

• Will I lose my points or coins if I upgrade or re-install CheckPoints?
• Is CheckPoints available outside of the United States?
• On which devices/platforms is CheckPoints available?
• Where are rewards sent?
• Do points or coins expire?