Skip to main content
Submit a request
Sign in
Checkpoints
Frequently Asked Questions
Frequently Asked Questions
Have general questions about the app? We cover them here!
Scanning
How do I scan a product?
I am having trouble scanning.
Can I scan with my iPod or iPad?
Why is my account restricted?
Registration
How do I allow all notifications? (iPhone)
I'm having trouble registering an account.
Where do I enter a referral/bonus code?
How do I allow all notifications? (Android)
Logging In
I forgot my password
Other Questions
Will I lose my points or coins if I upgrade or re-install CheckPoints?
Is CheckPoints available outside of the United States?
On which devices/platforms is CheckPoints available?
Where are rewards sent?
Do points or coins expire?
New Features
How to Add Items to a Receipt and Earn Points using Magic Receipts
I cannot login/ I forgot my password.
I cannot login/I forgot password
How do I delete my account?
How can I delete my account?
Where are my referral points?
Where are my referral points?
Where is my prize?
Where is my prize?
Card Linking
Opting Out of Card Linking
How to Review Your Data
Data Privacy + Security
Privacy Policy
Do Not Sell My Personal Information
Powered by Zendesk